At Petnibari, we value our customers' satisfaction. If you are not completely satisfied with your purchase, or if there is a sizing issue or product defect, we are here to help. Please read our policy below for returns, exchanges, and refunds.

1. Return & Exchange Criteria To be eligible for a return or exchange, please ensure that:

• The product was purchased within the last 7 days.

• The product is unused, unwashed, unworn, and in its original condition with all packaging intact.

• All brand tags, labels, accessories, and price tags must be completely intact and attached.

• You have the receipt, invoice, or proof of purchase.

2. Non-Returnable Items For hygiene, personal care, and quality assurance, the following items cannot be returned or exchanged:

• Innerwear, socks, face masks, or personal accessories (once opened).

• Items purchased during a "Final Sale", clearance events, or major flash promotions.

• Any clothing or lifestyle product that has been physically damaged, stained, altered, tailored, or washed after delivery.

3. Return & Exchange Process If you wish to return or exchange a product, please follow these steps:

• Contact our customer support via phone or email within 48 hours of receiving the package.

• Provide your Order ID and a clear photo/video showing the issue (especially if it is damaged, defective, or the wrong item).

• Once approved, you can send the product back to our hub via your preferred courier, or we can coordinate a return pickup service (if available in your area).

4. Refund Policy

• Inspection: Once we receive your item at our hub, our team will inspect its condition and notify you regarding the approval status.

• Approval: If your return meets our verification standards, we will initiate a refund to your preferred payment method (bKash, Nagad, Rocket, or Bank Transfer).

• Timeline: You will receive the credited amount within 7-10 working days, depending on mobile banking or bank processing cycles.

• Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted (unless the return is due to an error on our part, such as delivering the wrong or defective product).

5. Replacement & Size Exchange If you have a size issue or receive a defective item, contact us immediately. We will arrange a replacement at no extra delivery cost if the error was ours, or facilitate standard size exchanges subject to stock availability.

6. Cancellation Policy You can cancel your order anytime before it has been dispatched from our facility. Once the order is handed over to the courier service and is in transit, the standard return policy will apply.

Contact Us For any questions regarding our Refund, Return, and Exchange Policy, please reach out to our team:

• Address: Merajnagor, Rayerbag, Jatrabari, Dhaka

• Email: riadhossain2@gmail.com

• Contact Number: +880 1716-033720